Effective Date: 1 April 2025
At Lumea Skincare, we aim to deliver your products quickly and safely. This Shipping & Delivery Policy explains our process and timelines.
1. Shipping Locations
- We currently ship across India.
- International shipping is not available at this time.
2. Order Processing
- Orders are usually processed within 1–2 business days (excluding Sundays and public holidays).
- Once your order is confirmed, you will receive an email/SMS with tracking details.
3. Delivery Timelines
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
- Delivery times may vary depending on your location and courier partner.
4. Shipping Charges
- Free Shipping on orders above ₹499.
- For orders below ₹499, a standard shipping fee of ₹49–₹99 may apply (visible at checkout).
5. Delays in Delivery
- While we work with reliable courier partners, delays may occur due to:
- Weather conditions
- Public holidays or strikes
- Remote delivery locations
- Unforeseen logistics issues
- Lumea Skincare is not liable for such delays but will assist you in tracking and resolving issues.
6. Wrong Address / Failed Delivery
- Please ensure your shipping details are correct at checkout.
- If a delivery attempt fails due to incorrect address or unavailability, re-shipping charges may apply.
7. Damaged Packages
- If you receive a package that appears damaged or tampered with, please refuse delivery and notify us immediately at support@lumeaskincare.in.
- If you accept a damaged parcel, please share clear photos of the packaging and product within 48 hours for assistance.
8. Tracking Orders
- Once shipped, you can track your order via the courier partner’s tracking link shared by email/SMS.
9. Contact Us
For any shipping or delivery-related concerns, reach out to us: